Please be careful when filling out forms. Even a small mistake can prevent a mailing label from being produced. If you made an error in the shipping address Cat Faeries is not responsible.
We copy/paste exactly as you typed the shipping address and we are not responsible for your mistakes.
If the Post Office's software rejects your address we will make 2 attempts to reach via email. We will make a phone call if you provided the phone number. We must have a corrected address or we will cancel and refund with the cancellation fee of 20% of the grand total of the order to cover the fees we pay to process credit cards.
It's smart to give us a phone number so that we quickly and easily resolve any problem. Often people don't check emails or messages go into spam folders which is something we cannot control. We make every effort to reach you.
If you noticed your error after the order was submitted we may not hear from you early enough to be able to make the correction. If the package shipped before we learned of the error fixing the problem is beyond Cat Faeries control. If the box bounces back to us please look at the Your Package section for our policy on boxes which bounced back.