Returns - Approved Exchanges

• We will tell you via email if the request for an exchange has been approved.
• You are required to include a copy of the email for our reference, and provide the order number.
• We will give you an Exchange Authorization code to write on the box.
• You are responsible for the shipping charges to return the item.
• It is the customer's responsibility to make sure that the items reach Cat Faeries in a new, un-used, un-opened, un-damaged, and re-sellable condition. Cat Faeries will determine if the items are in new, un-used, un-opened, un-damaged and re-sellable condition upon receipt. We recommend careful wrapping and packing of the item in a box.
• If we receive a product back and it is not in new, un-used, un-opened, un-damaged, and re-sellable condition Cat Faeries cannot accept the exchange. We will contact you and inquire what you wish us to do with the item - if you want it sent back to you shipping charges will apply. If you do not respond to our email we will wait 30 days then donate the items to a cat shelter.
• In the case of an approved exchange there will be a 20% restocking fee. We will also charge you for shipping again