We are happy to hear from you. A friendly approach to email writing goes very far with us! We really enjoy hearing from nice folks, and will reply to you usually within a day or two. Mean hostile people get pushed to the bottom of the heap.
Before you write be sure that you've read our shopping pages,including the additional information in the green Articles of Interest boxes which appear at the top right of most shopping pages. Most of your questions should be answered somewhere on the website.
We will absolutely not reply to hostile, rude, vulgar, or mean spirited emails. We will report threatening emails or emails which describe animal abuse to the authorities. We also cannot respond to emails which are full of typos, strange abbreviations, and vague thoughts and ideas.
We absolutely DO NOT give medical advice. We do not give out cat behavior advice.
We also do not tell you what to order, our What Products Should I Buy for My Situation should serve as a guide. The website has a massive amount of information about all of the products we carry, we cannot help you put an order together - please refer to our special chosen product bundles which are in groupings based on customer feedback and needs.
Cat Faeries phone line is for outgoing calls only - we do not answer the phone. Email is the way to communicate with us.